Frequently Asked Questions
As the creator of an online tribute fund, how am I notified of a gift?
When a gift is made to your tribute fund, you will receive an email notification. The donation also appears in your Resource Center where you can thank the donor and do much more to customize your page and send communications.
How is the honoree notified of my gift?
The creator, or “champion” of the tribute fund is notified of any gift that is made to their fund. When making a gift online, you have the option to send an ecard to the person of your choice informing them of your donation.
If you prefer not to send an ecard or to send notification to multiple people, please send us their name and contact information and we will send an acknowledgement letter informing them of your thoughtful tribute gift.
*Please note that ecards and tribute notifications will not include the tribute gift amount.
Can people send a check, wire transfer or gift of stock in support of my tribute fund?
Yes. If donors prefer to send a tribute gift, checks from personal accounts, donor advised funds and individual retirement accounts should be made payable to ALS Network and include the name of the honoree or the name of the tribute fund.
Any donations received by check, wire transfer, donor advised funds, etc will receive an acknowledgement letter for tax purposes.
Gifts by mail should be sent to: ALS Network, PO Box 7082, Woodland Hills, CA 91365.
What if I forget my username/password to access my tribute page?
If you do not remember your username that you set up during registration, please contact our staff; they can look it up for you. If you do not remember your password, the link under the login area will help you reset your password or you can give us a call, (818) 865-8067 x244.
I’d like to include a donation link for tribute gifts in an obituary or celebration of life announcement. Can I create a customized link and do you have sample language I can use?
We are deeply grateful that you have chosen to designate the ALS Network to receive donations made in memory of your loved one. You can create a customized link to promote in any announcement, or we can do that for you.
Here are a few ideas for announcement language that you can personalize:
For gifts to an established online tribute fund:
In lieu of flowers, please make a tribute gift in memory of [insert your loved one’s name] in support of ALS Network. Donate at [Insert your personalized online tribute fund link].
If you prefer to send your donation by mail, please make your gift payable to ALS Network and send it to ALS Network, PO Box 7082, Woodland Hills, CA 91365. Please include the name of the individual you are honoring in the note section of the check.
For general gifts unrelated to a tribute fund:
In lieu of flowers, please make a tribute gift in memory of [insert your loved one’s name] in support of ALS Network. Donate at alsnetwork.org/donate or call (818) 865-8067 x244.
For all tribute gift listings, providing mailing information in the announcements:
If you prefer to send your donation by mail, please make your check payable to ALS Network and include the name of the individual you are honoring in the note section of the check. Please send tribute gifts to ALS Network, PO Box 7082, Woodland Hills, CA 91365.
Can an online tribute fund receive matching gifts from an employer?
Yes, many employers will match your donations and/or your volunteer hours. Some companies even match gifts made by retirees and/or spouses. Simply contact your workplace HR department for more information. Our Tax ID is 95-4163338. If you have any questions regarding a workplace or matching gift, please contact us at donate@alsnetwork.org.
Can I promote my fund all year long?
Yes, you are welcome to promote your fund at any time and we encourage you to promote your fund at least once or twice a year on dates that are meaningful to you and your loved ones.
Some ideas for when to promote a tribute fund annually include, on your loved ones birthday, during May, which is ALS Awareness Month, on a special anniversary or holiday like Valentine’s Day or sometime during the year end holiday season. We are available to answer any questions you may have regarding the different ways you can promote your tribute fund.
Where does the money go?
ALS Network supports people living with ALS and their loved ones in 31 counties throughout California and the state of Hawaii. Everything we do advances the search for effective treatments and cures for ALS.
Unrestricted support ensures that the ALS Network is able to fulfill its mission priorities related to care, research, and advocacy. However, if you would like for your Tribute Fund to support a specific program, region, or mission critical activity, you can choose to do that. Please contact us at donate@alsnetwork.org or (818) 865-8067 x244 to confirm your designation.
To learn more about our the ALS Network and how we support the ALS community, please visit our website, www.alsnetwork.org.
Why aren’t the changes I made in the Resource Center to my Tribute Fund appearing on my page?
You may need to clear out your cookies and cache from your browsing history. Please go into your browser settings to make this change. If you are still having trouble or have any questions, please contact us at at donate@alsnetwork.org or (818) 865-8067 x244.
How do I change the name of my fund?
To change the name of your tribute fund page, please contact us at donate@alsnetwork.org or (818) 865-8067 x244.
How can I set a fundraising goal, track my fund’s progress, and invite people to donate?
Log into your Resource Center to set your fundraising goal, change your goal amount, track your donations, and much more! If you would like to send emails inviting your family and friends to donate and thank those who have given to your Tribute Fund, simply make a donation or raise a minimum of $5.00 for access to our exclusive email features. If you have any questions, please email us at donate@alsnetwork.org or (818) 865-8067 x244.
For any questions, please contact us at donate@alsnetwork.org or (818) 865-8067 x244.
ALS Network P.O. Box 7082, Woodland Hills, CA 91365. Our Tax I.D. is 95-4163338.